Privacy Policy

This Privacy Policy (“Policy”) describes how wayang.portalkarircirebon.com (“we,” “us,” or “our”), operating under the company name wayang.portalkarircirebon.com, located at https://wayang.portalkarircirebon.com/, collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://wayang.portalkarircirebon.com/ website (“Site”). This Policy applies to the Site and all products and services offered by wayang.portalkarircirebon.com.

We are deeply committed to protecting your privacy and handling your personal data with transparency and care. This Policy aims to provide you with a clear understanding of our practices regarding your information, especially as it relates to providing services and information in the home exterior niche. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Introduction and Scope of this Policy

At wayang.portalkarircirebon.com, we recognize the importance of your privacy. Our website is dedicated to providing valuable information, resources, and potentially services related to home exteriors, including but not limited to, siding, roofing, windows, doors, painting, landscaping, and general home aesthetic improvements. In the course of operating our Site and delivering our content and services, we may collect certain information from our Users. This Privacy Policy details the types of information we collect, the purposes for which we collect it, how we use and share it, and the measures we take to protect it.

This Policy is effective immediately upon your first use of our Site and governs your interaction with our services. By accessing or using our Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed your acceptance of those changes.

This Policy applies to all information collected through our Site and any related services (sales, marketing, or events). It does not apply to data collected offline or through other channels.

2. Definitions

To help you better understand this Policy, we’ve defined some key terms:

Personal Data: Any information that relates to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Non-Personal Data: Information that cannot be used to identify an individual. This may include aggregated or de-identified data.
User: Any individual who accesses or uses our Site.
Site: Refers to the website wayang.portalkarircirebon.com and all its subpages.
Cookies: Small files placed on your device (computer or mobile device) by a website after you consent to their use. They contain data specific to a particular client and website and can be accessed by the web server or the client computer.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processor (or Service Provider): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

3. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you for your home exterior needs.

3.1. Personal Data (Personally Identifiable Information – PII)

We may collect Personal Data that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site (such as posting comments, sending messages, or entering contests), or otherwise when you contact us. The types of Personal Data we may collect include:

Contact Information: Name, email address, phone number, and potentially postal address (if you request a quote for physical services or send us physical correspondence). This information is crucial for us to respond to your inquiries, provide requested quotes for home exterior projects, or send you important updates.
Correspondence Information: Records and copies of your correspondence (including email addresses and phone numbers), if you contact us. This helps us track your interactions and provide better support.
Feedback and Survey Responses: Information you provide when giving us feedback or participating in surveys related to our content, services, or home exterior trends. This helps us improve our offerings.
User Account Information: If we implement user accounts in the future (e.g., for saving preferences, project tracking, or detailed service requests), we may collect your username, password, and other related account details. This is to enable account functionality and personalize your experience.
Content You Submit: Any comments, reviews, articles, or other content you choose to post on public areas of our Site (e.g., blog comments, forums). Please be aware that any information you disclose in these public areas becomes public information and may be accessed and used by others.

3.2. Non-Personal Data (Usage Data & Other Information)

We also collect Non-Personal Data that is automatically sent by your browser and device when you visit our Site. This information helps us understand how our Site is used, allowing us to improve its functionality and content. This may include:

Log Data: Information that your browser sends whenever you visit our Site. This Log Data may include your Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Device Information: Information about the device you use to access our Site, such as the hardware model, operating system version, unique device identifiers, and mobile network information.
Referral Information: The URL of the website you visited before coming to our Site.
Location Data: We may collect general location information from your IP address, which helps us understand the geographic distribution of our Users and tailor content (e.g., showing relevant home exterior styles for certain regions). We do not collect precise GPS location without your explicit consent.

3.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

We use various types of cookies for different purposes:

Essential/Strictly Necessary Cookies: These cookies are essential for the operation of our Site. They enable you to navigate the Site and use its features, such as accessing secure areas. Without these cookies, certain services you have asked for cannot be provided.
Performance/Analytical Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often and if you encounter any error messages. They help us understand and improve the performance of our Site. For example, we might use Google Analytics to gain insights into user behavior. These cookies do not collect information that directly identifies a visitor.
Functionality Cookies: These cookies allow our Site to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features. For example, they can be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
Advertising/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission.

Your Choices Regarding Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Most web browsers allow you to control cookies through their settings preferences. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

4. How We Use Your Information

We use the collected data for various purposes, primarily aimed at providing you with a better resource for your home exterior needs:

To Provide and Maintain Our Site: Ensuring our website functions correctly, is accessible, and performs optimally.
To Improve Our Site and Content: Understanding how Users interact with our content and features helps us make informed decisions about future improvements, content strategy (e.g., what home exterior topics are most popular), and user interface design.
To Personalize Your Experience: We may use information to understand how our Users as a group use the services and resources provided on our Site, allowing us to tailor content and recommendations that are most relevant to your interests (e.g., showing you more articles on roofing if you frequently visit those pages).
To Respond to Inquiries and Provide Customer Service: If you contact us via email ([email protected]) or any contact form, we use your information to answer your questions, provide requested information, or offer support regarding your home exterior projects.
To Send Periodic Emails: We may use the email address you provide to send you information and updates pertaining to your inquiries, our services, or home exterior tips and trends. We may also send you newsletters, marketing, or promotional materials if you have explicitly opted-in to receive such communications. You can opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
To Administer Contests, Promotions, or Surveys: If we run contests or surveys, the information collected will be used to administer these activities.
For Security and Fraud Prevention: To protect the security and integrity of our Site and services, to detect and prevent fraud, unauthorized access, and other malicious activities.
For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
For Internal Analytics and Research: To perform data analysis, identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Site, products, services, marketing, and your experience.

5. How We Share Your Information

We value your trust and are committed to maintaining the confidentiality of your Personal Data. We do not sell, trade, or rent Members Personal Data to others. We may share generic aggregated demographic information not linked to any Personal Data regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share your information in the following circumstances:

Service Providers: We may employ third-party companies and individuals to facilitate our Site (“Service Providers”), to provide the Site on our behalf, to perform Site-related services, or to assist us in analyzing how our Site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include web hosting providers, analytics services (like Google Analytics), email marketing services (if you opt-in), and customer relationship management (CRM) systems.
Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your Personal Data may be transferred as a business asset. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation (e.g., in response to a subpoena or court order).
- Protect and defend the rights or property of wayang.portalkarircirebon.com.
- Prevent or investigate possible wrongdoing in connection with the Site.
- Protect the personal safety of Users of the Site or the public.
- Protect against legal liability.
With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent. For example, if you request us to connect you with a specific third-party home exterior contractor, we would only share your relevant contact information if you provide explicit consent for that specific purpose.
Aggregated or Anonymized Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you. For example, we may share trends in home exterior material preferences or popular service requests in a certain region with partners, without revealing any individual user’s data.

6. Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your Personal Data when you enter, submit, or access your Personal Data. These measures include:

Encryption (SSL): Our Site uses Secure Socket Layer (SSL) technology to encrypt the data transmitted between your browser and our server, protecting sensitive information during online interactions. You can verify this by looking for “https://” in the web address and a padlock icon in your browser’s address bar.
Access Controls: We restrict access to Personal Data to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Site and services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Regular Audits and Updates: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems. Our systems are routinely updated and patched to address known vulnerabilities.
Employee Training: Our staff who handle data are regularly trained on privacy and security best practices to reinforce our commitment to data protection.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You acknowledge that you provide your Personal Data at your own risk.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you: For example, if you have an active account or are subscribed to our newsletter, we will retain your data for the duration of that relationship and for a reasonable period thereafter to allow for potential reactivation or addressing service-related questions.
Whether there is a legal obligation to which we are subject: For example, certain laws may require us to keep records of transactions for a specific period.
Whether retention is advisable in light of our legal position: For example, in regard to applicable statutes of limitations, litigation, or regulatory investigations.
The nature of the data: Some data types (e.g., inquiry forms) may be retained for a shorter period once the inquiry is resolved, while others (e.g., analytics data) may be retained longer for historical trend analysis.

When we no longer have a legitimate business need to process your Personal Data, we will either delete or anonymize it, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Data. We are committed to facilitating the exercise of these rights where they apply.

8.1. General Rights (Applicable to Many Jurisdictions):

Right to Access: You have the right to request access to the Personal Data we hold about you. You can request a copy of the information we have, along with information about how and why we’re using it.
Right to Rectification (Correction): You have the right to request that we correct any information you believe is inaccurate or incomplete. This includes rectifying inaccurate or outdated Personal Data.
Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion or removal of your Personal Data when there is no compelling reason for its continued processing (e.g., the data is no longer necessary for the purpose collected, or you withdraw consent).
Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data in certain circumstances, such as when you contest the accuracy of the data, or when the processing is unlawful but you oppose erasure.
Right to Data Portability: In certain circumstances, you have the right to obtain your Personal Data in a structured, commonly used, machine-readable format and to have it transmitted to another data controller without hindrance.
Right to Object: You have the right to object to the processing of your Personal Data where we are relying on a legitimate interest for the processing, including for direct marketing purposes.
Right to Withdraw Consent: If we are relying on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

8.2. Specific Rights (Examples: GDPR – European Union & UK, CCPA – California, USA):

If you are a resident of the European Economic Area (EEA), the United Kingdom, or California, you may have additional or specific rights under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). While our primary service area is focused on Cirebon, Indonesia, we recognize the global nature of the internet and aim to provide robust privacy practices.

GDPR Rights (for EEA/UK residents): The rights listed above (access, rectification, erasure, restriction, portability, objection, withdrawal of consent) are specifically enshrined in GDPR. You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
CCPA Rights (for California residents):
- Right to Know: You have the right to request that we disclose to you the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting or selling Personal Information, and the categories of third parties with whom we share Personal Information.
- Right to Delete: You have the right to request the deletion of your Personal Information collected by us, subject to certain exceptions.
- Right to Opt-Out of Sale: The CCPA provides consumers the right to opt-out of the “sale” of their Personal Information. We confirm that wayang.portalkarircirebon.com does not sell your Personal Information. Therefore, there is no opt-out necessary for this activity.
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

How to Exercise Your Rights:

To exercise any of these rights, please contact us by email at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We will respond to your request within a reasonable timeframe, typically within 30 days, or as required by applicable law.

9. Children’s Privacy

Our Site is not intended for and does not knowingly collect Personal Data from children under the age of 13. We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). If you are under 13, please do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site, or provide any information about yourself to us, including your name, address, telephone number, or email address.

If we learn we have collected or received Personal Data from a child under 13 without verification of parental consent, we will take reasonable steps to delete that information as quickly as possible from our records. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

10. Third-Party Websites and Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. The inclusion of any link does not imply endorsement by us of the site. Your interactions with these sites are subject to their own terms and privacy policies.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

We will also notify you via email (if we have your email address on file and you have opted-in to notifications) and/or a prominent notice on our Site prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Site after the effective date of the revised Privacy Policy means you accept the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your dealings with this Site, please do not hesitate to contact us:

Email: [email protected]

We are committed to addressing your concerns and protecting your privacy. Thank you for choosing wayang.portalkarircirebon.com as your resource for home exterior information.